Shipping & Policies


Welcome to our Buttercup Etsy shop! We make our products for our own family's needs for safe, gentle and effective skin care products that have a minimal impact on the environment. They are so safe you could eat them (but then your skin would miss out).
Our products:
- Are Non-toxic and Food Safe
- Gently calm, soothe and nourish dry, itchy skin
- Made with certified organic ingredients
- Help support sustainable farms in the Hudson Valley


All US orders are shipped via USPS Priority mail to ensure speedy delivery and minimal exposure to extreme temperatures.
Shipments to Canada are via first class mail. Duties are paid by customer.

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

We sincerely hope that you love our products, but if somehow you are not delighted with your purchase let us know and we will find a way to make it right.


A Note on Caring for your Buttercup & Jake Natural Skin Care Products:

Parents and Caregivers should always supervise the use of skin care products by children. Keep these and all skin care products out of the reach of children under the age of 5. You never know what creative uses for skin cream they might discover!

Our natural products are made with organic oils and essential oils in small batches to ensure freshness. To prolong the shelf life of these products, keep them protected from heat and sunlight. After opening, expect a jar of natural cream to remain fresh for approximately 6 months. We priority ship all orders to avoid exposure to extreme heat during transit. Most importantly - relax and enjoy the delicate silky feel and scent of your Buttercup & Jake products.